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Over the years it has become good business practice to outsource traditional
business practices such as: accounting, software development and even certain
aspects of human resources for the following key reasons: cost and better quality through a supplier sepcifically focused and qualified in certain areas of expertise.
Until recently, many companies did not outsource their engineering activities
because traditional perception dictates engineering is a primary technology that
should remain in-house and have always been looked upon as the heart and soul
of the business. Such approach by engineers and engineering management was
the norm a decade or two ago and it seems to be the case in many companies
even now.
But, a change in this perception is in line with new trends as it seems to be taking place. The reasons being evident and that pertains to the fact that certain portions of projects must contain work packages, maybe of a routine nature, that need not
necessarily be done in-house. If that is so, then it must be lucrative to get it done
elsewhere. There is another important reason tipping the scales: South African companies and businesses have certainly realized that technical skills
have become scarcer over the last few years. Many engineering professionals
have emigrated or have retired from the work force. The numbers of the newly
graduated engineers, technicians and qualified apprentices do not meet the
national demand and these potential candidates do not have the necessary
experience that the industry drastically requires.
Outsourcing provides a flexible
alternative. In addition to this, engineering managers realize that it is costing their companies
a lot more as they have to increase the remuneration packages to try and retain
skilled individuals because they compete against a number of companies that
faces similar dilemmas. Another important factor: The work load in engineering offices often fluctuates and management has little
control over these fluctuations as work load is normally determined by the
volume of orders received.
Engineering is most likely to be the function that can gain considerably from
outsourcing because it is certainly one of the most expensive divisions in an organization; it contains highly qualified and remunerated, innovative staff
members whose skills in design, testing and development contribute to high
quality products and services, and thus the success and future of the company.
Clearly outsourcing makes sense as the principal goal of a business unit is to
make a profit. A company should consider at least getting work of a routine
nature done elsewhere, but outsourcing should only be considered where both
the customer and supplier benefit from the arrangement. It must be a win-win
situation.
The remarkable development in communication (e-mail, video conferences, etc.) has made it possible that outsourcing could be considered on a national or even an international basis. The time is here to exploit these resources worldwide.
Outsourcing can play an important role as companies have the benefit to call in
additional resources if required, to cope with short to medium term peaks in the
customer's demand. It is not advisable to overload resources for the medium to
long term as this may demoralize personnel that will adversely influence the
quality of the service or product.
Bad quality can lead to the down fall of a company. At times it is the result of
employees who feel pressured to save time or they can simply just not cope with
the additional work load. On the other hand, engineering-service providers are
held to higher standards of quality and accountablity. To maintain a high level of
quality is vital to their existence.
So far we have provided a few reasons why companies will benefit from
outsourcing most of their engineering functions. Also consider these benefits: